+ 33 (0) 9.53.03.45.09 / + 33 (0) 6.20.52.83.19

INFORMATION LETTER

Dear Guests,

Beautiful days are coming and holidays are just around the corner…

As our world has been turned upside down in recent weeks, it is important to remain positive and to project ourselves into a future that we all want to see bright.

The summer of 2020 is shaping up to be the summer of holidays in France ! So why not discover Brittany ? Its wild coastline, its historic towns and villages and its endless beaches that allow us to respect this “distance” that is now part of our daily lives.

In accordance with government directives, Villa Saint Raphaël is closed until May 11th, 2020. However, reservations are still possible because as soon as we are able to, I will be happy to welcome you.

I would like to assure you that my priority is to offer you a pleasant and safe stay so that your holiday is a real moment of escape, discovery and happiness.

I would therefore like to share with you the check-in and sanitary conditions that will be applied to the villa from now on :

Check-in / Check-out 

Taking into account the exceptional situation created by the context, the preparation time of the rooms and the cottage will be extended. Consequently :

  • The check-in time of our guests remains the same 5-7:30pm, but no check-in will be possible before 5pm.
  • The check-out time is still at 11:00am for the rooms and 10:30am for the cottage.

I will welcome you with the warmth and friendliness that I care for, while :

  • Keeping the distance
  • Offering you hydroalcoholic gel at the reception

With your agreement, I will present you the assets of our region while respecting distances.

Preparation of the Rooms and the Cottage

Cleanliness being already one of my priorities, hygiene measures will be reinforced (5/5 on Tripadvisor and 9.9/10 on Booking.com).

The accommodations is widely aired. 

Surfaces are cleaned with water and detergent and then disinfected (with particular attention paid to switches, door handles, keys, etc …).

For disinfection, a household disinfectant (Sanytol) and properly diluted bleach are already used and will remain so.

Carpets and textiles will be cleaned with high-pressure steam between each stay. 

Laundry is sent to a professional laundry to be washed at high temperature (more than 60°^). This laundry, delivered in a protective film, is put in place just before your arrival.

Tissues and liquid soap are available in your room as well as hydroalcoholic gel in the lounge.

The Breakfast

I will continue to offer you a gourmet, homemade breakfast !

This breakfast will be served per person, couple, family or group of friends at predefined times in order to respect the distance. It is in the living room (3 tables) or in the garden (4 tables) that you will be able to enjoy this moment.

Shops and Restaurants

Our local shops and restaurants (5mn by foot) will be happy to welcome you. Some restaurants propose take-away meals, so, to support them, I offer you the possibility to have your meals in the living room or in the garden of the villa and will provide you with the necessary cutlery needed.

Booking Conditions for direct bookings

For bookings from 13 April 2020 for a stay in July and August 2020

– The 30% deposit will be charged from 3 weeks before the arrival date.

– In the event of cancellation due to a government obligation to close, the deposit will be refunded or transformed into an “à-valoir” for 18 months in accordance with Order No. 2020-315 of March 25, 2020.

– For any other reason of cancellation and if the villa is open to guests :

1/ for stays of 5 days or more, the deposit will be kept as a credit note valid for a stay at the Villa until 31 March 2021.

2/ for stays of less than 5 days, the deposit will be refundable up to 7 days before the date of arrival and then kept as a credit note valid for a stay at the Villa until 31 March 2021.

For bookings from 13 April 2020 for a stay in June and September 2020

– The 30% deposit will be charged from 3 weeks before the arrival date.

– In the event of cancellation due to a government obligation to close, the deposit will be refunded or transformed into an “à-valoir” for 18 months in accordance with Order No. 2020-315 of March 25, 2020.

– For any other reason of cancellation and if the villa is open to guests :

1/ the deposit will be refundable up to 7 days before the date of arrival and then kept as a credit note valid for a stay at the Villa until 31 March 2021 if the cancellation is occurs within 7 days.

Do not hesitate to contact me, because in the current context, any question is legitimate and I will be happy to answer it with all my professional rigour.

Brittany remains little affected by the crisis and our department is quite spared.

I am more than ever ready to welcome you and to make your stay in my house the memory of a beautiful moment in Brittany.

See you soon at the Villa !

Emmanuelle